FREQUENTLY ASKED QUESTIONS
We operate a collection service Monday - Thursday betweenthe hours of 8am and 6pm
You can not book a specific time for collection. You will be sent a text notification the morning of your collection with a 2 hour time window within which the driver will arrive.
Any test kits collected on Monday – Wednesday will be delivered to the lab in Glasgow the following day. Any test kits collected on a Thursday will be sent to the lab in Antrim on Saturday
The tests are completed by Randox. Polar Speed are a courier service between the customer and the lab only.
Collections can only be booked via our website
No, we do not operate a drop of service
Tests should be taken on the morning of your collection (collections can be any time from 8am)
Please email firstname.lastname@example.org with your 4 digit invoice number from your confirmation email